Privacy
APG (UK) Limited, of Highbridge House, 581 Bath Road, Longford, West Drayton, UB7 0EW acts as a “Data Controller“ as specified under the EU General Data Protection Regulation (“GDPR”).
This policy explains what information we collect from you when you visit our website or use our services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.
By submitting your personal data to us, you agree to the transfer, storing or processing of it as set out below. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
What information do we collect about you?
Passengers
As part of your contract with us to supply your booking, you agree to provide us with personal data necessary to make this booking. This may include but is not limited to names, surnames, dates of birth, address, telephone numbers, email addresses, dietary preferences as well as passport details. In some cases we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking. Failing to supply the requested information may result in the delay or cancellation of your booking. We may also keep track of the emails that we send you and may retain emails relating to bookings and booking enquiries. We also collect some personal details when you ask us for a quote in order to provide you with the requested information. This can be either via the telephone, email, or online enquiry form.
Travel Agents
To provide you with relevant and important information about our airline clients, we will securely hold your contact details within our MailChimp account. We will email you occasionally with information of “legitimate interest” as defined in the GPDR legislation. You may unsubscribe from our databases or email us to be removed from our databases at any stage. By receiving our mailing service, you acknowledge that your information will held by MailChimp for processing in accordance with their Privacy Policy which is available at https://mailchimp.com/legal/privacy/ and Terms at https://mailchimp.com/legal/terms/.
In the event that you unsubscribe from our mailing service, you acknowledge that you may not receive information of importance to your clients including flight schedule changes for example.
Contact Form
Information gathered from our website contact form is held on the secure servers of Weebly, our website hosting company, who is responsible for the secure storage of your data and whose privacy policy is available at https://www.weebly.com/uk/privacy. By choosing the opt in option on the website contact form, you are agreeing for us to hold your data and use it for marketing purposes.
How do we use this information?
Marketing
You may give us consent to send you marketing emails by signing up to our Newsletter or by opting in when completing our contact form. We will use the information you provide to be in touch with you with relevant offers and information. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at [email protected].
Cookies
We use “cookies” to store and collect information regarding your usage of the website. Cookies are small files placed on your computer’s hard drive, or in your browser memory, when you visit our website. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. Cookies identify a computer browsing a website, not an individual.
There are two types of cookies, session and persistent. Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time – typically up to 3 months. APG’s website may use both types of cookies.
At no time is your private information, whether stored in persistent cookies or elsewhere, shared with third parties who have no right to that information. If you do not wish to have session or persistent cookies stored on your machine, you can turn them off in your browser.
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To find out more about how Google uses this data, please visit their website: www.google.com/policies/privacy/partners/
Data security:
The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via email, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it.
Any personal data collected may be retained as required in our financial database and in-house invoicing system for 7 years after your year of travel in order to comply with HMRC auditing requirements. All information you provide to us is stored on our protected internal computer systems or, if in hard copy, in a secured storage area. Note that data may be sent outside the EEA as part of the booking process and may not be subject to the same high levels of protection afforded within the EEA.
Your right to access any personal data we hold:
Under the EU General Data Protection Regulation (“GDPR”), you are able to request access to the information we hold about you and you will receive a reply within one month. We want to make sure that your personal information is accurate and up to date and you may ask us to correct or remove information you think is inaccurate. You also have the right to request that any personal data held is erased and we will review this considering any contractual obligations relating to your booking. You may also request transfer of your data to another data controller. Any personal data enquiries can be sent to our postal address or emailed to [email protected].
Other websites
Our website contains links to other websites. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. Please check these policies before you submit any personal data to these websites.
Changes to our privacy policy
We keep our privacy policy under regular review and we reserve the right to update or alter this policy from time to time without notice to you.
How to contact us
Any personal data enquiries can be sent to APG (UK) Ltd, Highbridge House, 581 Bath Road, Longford, West Drayton, UB7 0EW or emailed to [email protected]
Updated: May 2018
This policy explains what information we collect from you when you visit our website or use our services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.
By submitting your personal data to us, you agree to the transfer, storing or processing of it as set out below. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
What information do we collect about you?
Passengers
As part of your contract with us to supply your booking, you agree to provide us with personal data necessary to make this booking. This may include but is not limited to names, surnames, dates of birth, address, telephone numbers, email addresses, dietary preferences as well as passport details. In some cases we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking. Failing to supply the requested information may result in the delay or cancellation of your booking. We may also keep track of the emails that we send you and may retain emails relating to bookings and booking enquiries. We also collect some personal details when you ask us for a quote in order to provide you with the requested information. This can be either via the telephone, email, or online enquiry form.
Travel Agents
To provide you with relevant and important information about our airline clients, we will securely hold your contact details within our MailChimp account. We will email you occasionally with information of “legitimate interest” as defined in the GPDR legislation. You may unsubscribe from our databases or email us to be removed from our databases at any stage. By receiving our mailing service, you acknowledge that your information will held by MailChimp for processing in accordance with their Privacy Policy which is available at https://mailchimp.com/legal/privacy/ and Terms at https://mailchimp.com/legal/terms/.
In the event that you unsubscribe from our mailing service, you acknowledge that you may not receive information of importance to your clients including flight schedule changes for example.
Contact Form
Information gathered from our website contact form is held on the secure servers of Weebly, our website hosting company, who is responsible for the secure storage of your data and whose privacy policy is available at https://www.weebly.com/uk/privacy. By choosing the opt in option on the website contact form, you are agreeing for us to hold your data and use it for marketing purposes.
How do we use this information?
- In the case of passengers, to provide you with a quotation or to make your booking and hence to carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier. Under this contract, some of this information will need to be passed to airlines.
- In the case of travel agents, to keep you updated with important information about our airline clients and other information of “legitimate interest”.
- To ensure that content from our website is presented in the most effective manner for you and for your computer;
- To notify you about changes to our service;
- For improving the quality of our service and the products offered;
- For internal research and analysis;
- For resolving complaints and dealing with disputes.
Marketing
You may give us consent to send you marketing emails by signing up to our Newsletter or by opting in when completing our contact form. We will use the information you provide to be in touch with you with relevant offers and information. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at [email protected].
Cookies
We use “cookies” to store and collect information regarding your usage of the website. Cookies are small files placed on your computer’s hard drive, or in your browser memory, when you visit our website. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. Cookies identify a computer browsing a website, not an individual.
There are two types of cookies, session and persistent. Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time – typically up to 3 months. APG’s website may use both types of cookies.
At no time is your private information, whether stored in persistent cookies or elsewhere, shared with third parties who have no right to that information. If you do not wish to have session or persistent cookies stored on your machine, you can turn them off in your browser.
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To find out more about how Google uses this data, please visit their website: www.google.com/policies/privacy/partners/
Data security:
The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via email, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it.
Any personal data collected may be retained as required in our financial database and in-house invoicing system for 7 years after your year of travel in order to comply with HMRC auditing requirements. All information you provide to us is stored on our protected internal computer systems or, if in hard copy, in a secured storage area. Note that data may be sent outside the EEA as part of the booking process and may not be subject to the same high levels of protection afforded within the EEA.
Your right to access any personal data we hold:
Under the EU General Data Protection Regulation (“GDPR”), you are able to request access to the information we hold about you and you will receive a reply within one month. We want to make sure that your personal information is accurate and up to date and you may ask us to correct or remove information you think is inaccurate. You also have the right to request that any personal data held is erased and we will review this considering any contractual obligations relating to your booking. You may also request transfer of your data to another data controller. Any personal data enquiries can be sent to our postal address or emailed to [email protected].
Other websites
Our website contains links to other websites. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. Please check these policies before you submit any personal data to these websites.
Changes to our privacy policy
We keep our privacy policy under regular review and we reserve the right to update or alter this policy from time to time without notice to you.
How to contact us
Any personal data enquiries can be sent to APG (UK) Ltd, Highbridge House, 581 Bath Road, Longford, West Drayton, UB7 0EW or emailed to [email protected]
Updated: May 2018